Privacy Policy
At Gvelos, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard you information when you visit our website or make a purchase from us. By accessing or using our website, you agree to the terms of this Privacy Policy.
Information We Collect
When you place an order or interact with our website, we may collect the following personal information:
Full name
Billing and shipping address
Email address
Phone number
Order and transaction details
IP address and device/browser information
This information is collected only when voluntarily provided by you during checkout, account creation, or customer support interactions
Payment Processing & Third-Party Service Provider
We use Razorpay as our third-party payment gateway to process online payments securely.
When you make a payment on our website:
Sensitive payment details such as credit/debit card numbers, CVV, expiry date, net-banking credentials, or UPI information are directly handled by Razorpay.
We do not store, process, or retain any payment card information on our servers.
Razorpay is compliant with PCI-DSS security standards, ensuring safe and encrypted payment transactions.
For more details, please refer to Razorpay’s official website and their Privacy Policy and Terms & Conditions.
Purpose of Data Collection
The personal information collected is used strictly for the following purposes:
Processing and completing your orders and payments
Providing order confirmations, invoices, and delivery updates
Preventing fraud, unauthorized transactions, and misuse
Complying with applicable legal, regulatory, and RBI guidelines
Improving customer experience and website performance
Responding to customer queries or support requests
We do not sell, rent, or trade your personal information to third parties.
Data Security & Storage
We implement reasonable technical and organizational security measures to protect your personal data.
All payment-related data is securely handled by Razorpay and is never stored on our servers.
Non-payment information (such as contact and order details) is stored securely and accessed only by authorized personnel.
Despite best efforts, no method of transmission over the internet is completely secure; however, we continuously work to maintain industry-standard protections.
Third-Party Links & External Policies
Our website may contain links or redirect you to third-party platforms (such as the Razorpay payment gateway).
Once you leave our website or are redirected to a third-party service:
You are no longer governed by our Privacy Policy.
We recommend reviewing the Privacy Policy and Terms & Conditions of those third-party services before proceeding.
User Consent
By using our website and voluntarily providing your personal information, you consent to the collection, use, and processing of your data in accordance with this Privacy Policy.
If you do not agree with any part of this policy, please discontinue use of our website.
Data Retention
We retain personal information only for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal, accounting, and regulatory requirements
When data is no longer required, it is securely deleted or anonymized
Your Rights
You have the right to:
Request access to your personal information
Request correction or deletion of your data (subject to legal obligations)
Withdraw consent where applicable
Requests can be made using the contact details below.
Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, you may contact:
Grievance Officer:Â
Email:gvelos2025@gmail.com
Phone: +91 9971744581 (Mon–Sat, 09:00 AM – 5:00 PM)Â
Address: Ho. No. 50, Rajpur Khurd, South Delhi – 110068
We aim to resolve all grievances within a reasonable timeframe in compliance with applicable laws.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website signifies acceptance of the revised policy.