Contact Us
Have Problem Shopping With Us? Didn’t find the answer to your question on our FAQ? Please drop us a message.
Traded And marketed by
GVELOS PRIVATE LIMITED
Address : Ho. No. 50, Rajpur Khurd, South Delhi – 110068
Mob : +91 9971744581 (Mon–Sat, 09:00 AM – 5:00 PM)Â
Email : support@gvelos.com
FAQ
Is your jewellery certified and hallmarked?
Yes. All our jewellery is 100% certified and hallmarked to ensure purity, authenticity, and quality.
Do you offer free shipping?
Yes, we provide free insured shipping across India on all orders with no minimum purchase value.
How long does delivery take?
Orders are usually delivered within 3–7 working days, depending on your location and product availability.
Is it safe to buy jewellery online from your website?
Absolutely. We follow 100% security checks, use encrypted payment gateways, and deliver jewellery in tamper-proof packaging.
What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, and other secure online payment options.
COD is available in selected locations.
Can I return or exchange a product?
Yes. We offer a 7-day return or exchange policy, subject to product condition and our return guidelines.
Do you provide lifetime polishing or maintenance?
Yes. Most of our jewellery comes with lifetime polishing and maintenance support.
Can I customize jewellery designs?
Yes, we offer custom design services. You can choose metal, stones, size, and engravings to create your perfect piece.
How do I know my ring or bangle size?
We provide a size guide on our website. You can also contact our experts for personal assistance.
Are your diamonds and stones ethically sourced?
Yes. All diamonds and gemstones are ethically sourced and quality-checked.
What if my jewellery gets damaged during delivery?
Your order is fully insured. In the rare case of damage, contact us immediately for a replacement or resolution.
Will the jewellery look exactly like the pictures?
Yes. We ensure high-quality images and accurate descriptions. Minor variations may occur due to handcrafted detailing.
